Safety, Risk Management and Emergencies Our Priority: Your Safety

At Shaka Isla, the safety of our participants is at the heart of every excursion. Our guides, experienced and mostly trained in first aid, apply strict protocols before, during, and after each outing to ensure a secure and compliant experience with Turismo Activo standards in Lanzarote.
Our scooters are systematically checked, and our routes are designed to be accessible in case of emergency (paved roads for ambulances or 4x4 vehicles).

📌 1. Before the Activity: Preparation and Checks

🔧 Equipment Check

Before each excursion, we systematically verify:

• Electric scooters:

  • Brake condition (braking test over 5 meters).
  • Tires: Pressure and wear (replacement if necessary).
  • Batteries: Charge level (minimum 80% for long routes).
  • Lighting: Functionality of front and rear lights (mandatory for evening outings).
  • Speed limiter: Maximum speed 25 km/h.

• Helmets:

  • Fit: Adjusted for each participant (correct size, tight straps).
  • General condition: No cracks, intact shell.

📢 Mandatory Safety Briefing

A 10-15 minute briefing is held before each departure. It includes:

• Route presentation: Key points, planned stops, areas to avoid.

• Equipment test and riding trial:

  • Verification of participants' skill level (handlebar control, balance).
  • Test of equipment use (brakes, acceleration, speed regulation).

• Basic rules:

  • Minimum distance: 5 meters between each participant.
  • Maximum speed: 25 km/h (speed-limited motor).
  • Strict prohibitions:
    • Using a phone while riding.
    • Smoking during the activity.
    • Littering (papers, cigarette butts, etc.).
    • Leaving the group or marked paths.
    • Failing to follow the guide’s instructions (any violation may result in exclusion from the activity).

• Incident behavior:

  • Immediately report any issue to the guide.
  • Emergency stop procedure (raise hand + shout "STOP").

🌦️ External Conditions Check

• Weather:
  • Cancellation if wind > 30 km/h or heavy rain (risk of slipping).
  • Check via AEMET (Spanish Meteorological Agency) 2 hours before departure using a phone with network coverage.
• Path conditions:
  • Visual inspection of tracks for potholes, stones, or slippery areas.

🚀 2. During the Activity: Supervision and Monitoring

👨‍🏫 Guide’s Role

• Positioning: The guide leads and follows the group at all times.
• Communication:
  • Use of a mobile phone for groups (emergency calls if needed).
  • Regular stops (every 30-45 minutes) to check the group’s status.
• Emergency access:
  • All our routes are accessible via paved roads for ambulances or 4x4 vehicles in case of emergency.

📜 Rules for Participants

• Equipment:
  • Helmet mandatory (provided by Shaka Isla).
  • Closed shoes (no sandals or flip-flops).
• Behavior:
  • Respect strict prohibitions (see above).

⚠️ 3. Risk Management and Emergency Protocols

🔴 Risks and Associated Actions

• Fall:

  • Prevention: Mandatory helmet + briefing + equipment test.
  • Action: Immediate stop, injury check, first aid if needed.

• Scooter breakdown:

  • Prevention: Pre-departure check + mobile phone.
  • Action: On-site repair or return with assistance.

• Lost participant:

  • Prevention: Guided group + regular checkpoints.
  • Action: Group stop, GPS location (via phone), phone contact.

• Heat/Dehydration:

  • Prevention: Hydration before/after, shaded breaks every 45 min.
  • Action: Extended break, return if symptoms occur.

• Minor injury:

  • Prevention: First aid kit carried by the guide.
  • Action: On-site care, decision to continue or return.

• Serious injury:

  • Prevention: Call 112 + precise GPS location (via phone).
  • Action: Emergency protocol (see below).

• Dangerous weather:

  • Prevention: AEMET check before departure (via phone).
  • Action: Cancellation or immediate return to start.

🆘 4. Evacuation and Emergency Plan

In case of a serious accident or emergency, here are the steps followed by Shaka Isla:

📌 Protocols by Situation

• Serious accident:

  1. Secure the area: The guide isolates the group and reports the incident.
  2. Call emergency services: 112 (Spanish emergency number) with precise GPS location (obtained via mobile phone).
  3. First aid: Use of the first aid kit (most of our guides are trained in first aid, and all have extensive experience).
  4. Evacuation: Emergency services (ambulance or 4x4) can access all our routes via paved roads.

• Lost participant:

  1. Immediate group stop.
  2. Check last known location (via mobile phone GPS).
  3. Phone contact with the participant.
  4. If necessary, search procedure with local authorities.

📍 Emergency Access Points

(GPS coordinates obtained via mobile phone with network coverage)

• Volcanic Circuit:

  • Access point: Mancha Blanca Parking
  • GPS coordinates: Obtain via mobile phone with network (e.g., 29.0265° N, 13.6423° W).
  • Access: Paved road for ambulance or 4x4.

• Mala Circuit:

  • Access point: LZ-10 Road, km 5
  • GPS coordinates: Obtain via mobile phone with network (e.g., 29.1123° N, 13.5567° W).
  • Access: Paved road for ambulance or 4x4.

• Costa Teguise Circuit:

  • Access point: Playa de las Cucharas Parking
  • GPS coordinates: Obtain via mobile phone with network (e.g., 28.9987° N, 13.5234° W).
  • Access: Paved road for ambulance or 4x4.

📞 Emergency Numbers

• General emergencies (Spain): 112
• Lanzarote Civil Protection: +34 XXX XXX XXX
• Dr. José Molina Orosa Hospital (Arrecife): +34 928 595 000
• Shaka Isla (24/7 emergency contact): +34 XXX XXX XXX

🎯 5. Emergency Drills

To test and improve our procedures, Shaka Isla regularly organizes emergency drills.

📅 Last Drill Conducted

• Date: October 2024
• Location: Las Cucharas Parking
• Scenario: Simulation of a fall after a puncture.
• Participants: 1 guide + 2 "clients".
• Process:
  1. Detection: The guide spots the fall and stops the group.
  2. First aid: Basic gestures applied (protection, behavior study, minor injury).
  3. Repair: Attempt to repair the scooter (punctured tire).
  4. Location: Coordinates transmitted to the other client.
• Total duration: 40 min (including 30 min for repair).
• Improvements:
  • A first puncture repair system was tested in July 2025, but was inconclusive.
  • Under study: An anti-puncture system (e.g., reinforced inner tube).
  • Current solution: An electric pump was purchased in 2026 to facilitate potential repairs.

📅 Next Drill Planned

• Date: Autumn 2026
• Scenario: Simulation of a serious fall.
• Objectives:
  • Test the knowledge of our guides.
  • Test the search procedure with local authorities.

✅ Ongoing Commitment

Shaka Isla commits to:

• Conducting at least 1 drill every 2 years.
• Training all guides in first aid (most are already trained, others will be soon).
• Updating our protocols after each exercise.

💡 Tips for Participants

For a 100% safe excursion, we recommend:
✅ Listen carefully to the safety briefing.
✅ Check your equipment (helmet properly fitted, closed shoes).
✅ Follow the guide’s instructions at all times:

• No smoking.
• No littering.
• Stay on marked paths.
  ✅ Report any issues immediately (discomfort, breakdown, etc.).

❓ Questions or Need Clarifications?

For any questions about our safety procedures, please contact us:
📧 contact@shaka-isla.com | 📞 +34 XXX XXX XXX